Why choose Ore Metals?

Our dedication to sustainability, affordability, innovation and trustworthiness sets us apart. But it's our visceral passion to see our customers succeed that drives us forward as industry leaders. We combine decades of expertise with a focus on delivering exceptional products and services, all while maintaining our commitment to the highest standards in the industry.

Do you ship internationally?

Yes! We ship worldwide with tracking. International customers can enjoy free shipping for orders over $350 AUD (or $650 AUD for the UK and rest of the world). Learn more in our Shipping Policy.

Do you offer ethically sourced materials?

Absolutely. We partner with trusted suppliers to ensure our precious metals and gemstones are ethically and sustainably sourced.

How did Ore Metals start?

Ore Metals is a family-run business with three generations of passion for metalsmithing. We specialize in sustainable, affordable, and trustworthy precious metals, offering a wide range of high-quality materials and tools for jewellery makers worldwide.

Who are your products best suited for?

Our products are designed for professional jewellers, hobbyists, wholesalers, retailers, resellers and anyone passionate about jewellery, metalsmithing and jewellery making.

Do you have a physical store?

Our premises is not open to the public - we are currently an online-only business. This allows us to serve customers worldwide and keep our prices competitive.

How can I stay updated on new arrivals and promotions?

Subscribe to our email list to receive updates on new products, special offers, and exclusive discounts.

Can I shop without creating an account?

Yes, but creating an account allows you to track orders, save your details for faster checkout, and access member-only perks.

What’s the best way to contact Ore Metals?

You can reach our friendly support team at info@ore-metals.com. We aim to respond promptly and assist with all inquiries.

Do you offer bulk discounts?

Yes, we provide discounts for bulk purchases. Contact us directly at info@ore-metals.com for details about wholesale pricing.

Can you custom make wire and strips to my requirements?

Yes, we can! We also fabricate sheet and a range of wire profiles, including oval, half-round, round, rectangular, square, and more. Contact us at info@ore-metals.com to discuss your specific needs.

Can you help me design and create custom jewellery?

Yes, we can! With just a reference image, we can create a 3D CAD file, make modifications to suit your vision, and bring your design to life in any metal of your choice. Contact us at info@ore-metals.com to get started!

Can you help me curate a collection for my jewellery business?

Yes, we can! Our team is happy to assist you in selecting the perfect precious metals, gemstones, and tools to curate a jewellery collection that aligns with your business's vision and goals. Contact us at info@ore-metals.com to get started!

What types of precious metals do you sell?

We offer a wide range of precious metals, including gold, silver, platinum and palladium. Alongside base metal products including brass, titanium, and copper.

Do your precious metals originate from Australian mines?

Yes, our precious metals are sourced from Australian mines. We prioritize working with local suppliers to ensure high-quality materials and support ethical and sustainable mining practices.

Can I get samples before purchasing?

While we do not offer free samples, you can purchase smaller quantities to test our materials and see if they meet your needs.

Do you also sell finished jewellery?

Yes, we offer a curated selection of finished jewellery alongside our jewellery-making supplies.

What should I do if I can’t find a specific material?

If you’re looking for a product not currently in our catalogue, contact our team at info@ore-metals.com. We’ll do our best to assist you or recommend an alternative.

Do you offer custom products?

Custom orders are available for special lengths, sizes, or designs. Please contact us at info@ore-metals.com to discuss your needs.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Direct Deposit, and Ore Metals gift cards.

How do I use a discount code?

Enter your discount code at checkout in the designated box, and your total will be updated automatically.

Can I modify or cancel my order?

Orders can only be modified or cancelled if they haven’t been processed yet. Contact us immediately at info@ore-metals.com if you need assistance.

What is your pricing currency?

Our prices should automatically update based on your location. You can also manually select your preferred currency using the currency selector in the menu. Our prices are displayed in AUD (Australian dollars) by default.

Do you charge sales tax?

Sales tax is calculated based on your shipping address and local regulations. For U.S. tax-exempt customers, please contact us at info@ore-metals.com to update your account.

Can I place an order over the phone?

No, we only accept online orders or orders placed by email to ensure secure and accurate processing.

How do I use an Ore Metals gift card?

Enter the gift card code during checkout, and the balance will be applied to your total.

Can I place a bulk order online?

Yes, for wholesale or custom orders, we recommend contacting us directly to discuss pricing and logistics.

Can I request an invoice?

Yes, invoices are automatically emailed upon purchase. Contact us if you need additional documentation.

Are there import fees when purchasing internationally?

International customers may be responsible for customs duties, import taxes, or other fees based on their country’s regulations. These charges are determined by your local customs office and are typically collected at the time of delivery. We recommend checking with your local customs office before placing your order.

How much does shipping cost?

Domestic orders: $10 flat rate - Free shipping for orders over $250 AUD. Express shipping: $22 flat rate. International orders: Free shipping for orders over $350 AUD (or $650 AUD for the UK and rest of the world); flat rates apply otherwise.

What is your delivery timeframe?

Domestic: Standard shipping takes 2–5 business days. Express shipping takes 1–2 business days. International: Delivery times range from 3 to 31 business days, depending on your location.

Which carriers do you use?

We ship with Australia Post, EMS International, FedEx, and UPS Courier Services, depending on your location and order value.

Do you offer free shipping?

Yes, free shipping is available for qualifying orders: Domestic: Orders over $250 AUD. International: Orders over $350 AUD (or $650 AUD for the UK and Rest of the World).

Do you ship to PO Boxes?

Yes, we can ship to PO Boxes for domestic and international orders.

Will I need to pay customs or duties?

International customers may be responsible for customs duties, import taxes, or other fees based on their country’s regulations. These charges are determined by your local customs office and are typically collected at the time of delivery.

What should I do if my package is delayed?

Check the tracking number provided. If your package is delayed beyond the expected timeframe, contact us at info@ore-metals.com for assistance.

What happens if my parcel is lost or stolen?

We take parcel security seriously and will do our best to locate, redirect, or retrieve your shipment if it goes missing. Orders up to $250 AUD are fully covered by us. Orders above $250 AUD are covered up to the value of the extra cover (insurance) selected at checkout.

Can I expedite my order?

Yes, choose the Express Shipping option at checkout for faster delivery.

Do you offer local pickup?

No, we currently do not offer a local pickup option.

Can I track my order?

Yes, you can track your orders from your account page - tracking information will be emailed to you once your order has been shipped.

What is your return policy?

We offer a 30-day guarantee - If an item arrives damaged or there is an issue with its quality, you are eligible for a full refund. See our refund policy for more information.

How long does it take to process a refund?

Refunds are processed within 5–7 business days of receiving the returned item.

Can I return clearance items?

No, clearance and discontinued items are final sale and non-refundable.

What if my item is damaged?

We offer a 30-day guarantee - If an item arrives damaged or there is an issue with its quality, you are eligible for a full refund.

What if my order is incorrect?

Contact us immediately at info@ore-metals.com, and we’ll resolve the issue by providing a replacement or refund.

Can I exchange an item?

Exchanges are available for eligible items. Contact us to confirm eligibility, and we’ll guide you through the process.

Are return shipping costs covered?

We cover return shipping costs if the item is damaged, defective, or incorrect. For other returns, the customer is responsible for shipping fees.

How will I receive my refund?

Refunds are issued to your original payment method. It may take additional time for your bank to process the refund.

What should I do if my refund hasn’t been received?

Contact us at info@ore-metals.com, and we’ll investigate the issue promptly.

Can I return items purchased with a gift card?

Yes, refunds for gift card purchases will be credited back to the gift card balance.

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Ore Metals Shipping Policy 2025

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