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Our 30-Day Guarantee for Your Peace of Mind

We want you to shop with confidence. That’s why we offer a 30-day guarantee to ensure your satisfaction. If your item arrives damaged or there is an issue with its quality, you are eligible for a full refund.

Please note the following terms of our return policy:

• Condition: To be eligible for a return, your item must be in its original condition—undamaged, unused, and in its original packaging.

How to Initiate a Return

To begin the return process, please contact us at info@ore-metals.com. Our team will provide you with a return shipping label and clear instructions on how and where to send your package.

Kindly note: Items sent back to us without prior approval cannot be accepted.

We’re here to assist you and ensure your experience with us is as seamless as possible.

Damages and Issues

We strive to deliver your order in perfect condition. Upon receiving your item, please inspect it carefully. If you discover any defects, damage, or if you have received the wrong item, contact us immediately at info@ore-metals.com. We are committed to evaluating the issue promptly and resolving it to your satisfaction.

Exceptions and Non-Returnable Items

Certain items are non-returnable due to their bespoke nature or unique qualities. These include:

• Custom products (e.g., special orders, custom lengths, and sizes)
• Charms
• Chains - Extenders, Bracelets, Necklaces.
• Diamonds
• Fabricated precious metal products
• Precious metal findings
  

If you have any questions or concerns about whether your specific item qualifies for a return, please don’t hesitate to reach out to us. Our team is here to assist you.

Exchanges

We aim to make exchanges as smooth and straightforward as possible. Please reach out to our team at info@ore-metals.com to confirm whether your item is eligible for return. Once the return is accepted, we will provide a return shipping label, credit the amount paid and either create a custom order for your desired item or provide a refund for any difference in cost.

A 15% restocking fee is applied to items accepted for an exchange or return.

Our team will guide you through the process and ensure your needs are met efficiently.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, the amount will be processed and issued to your original payment method.

Please note that it may take some time for your bank or credit card provider to process and post the refund to your account. We appreciate your patience and understanding during this period.